JOB DESCRIPTION:
Testing & Quality Assurance
• Perform end-to-end manual and automation testing for ServiceNow applications
• Develop, execute, and maintain test cases, test plans, and test scripts
• Identify, document, and track defects through resolution
• Ensure system functionality, performance, and data accuracy
ServiceNow Module Testing
• Test ServiceNow modules including ITSM, Service Catalog, CSDM, and ITOM
• Validate workflows, business rules, UI policies, and integrations
• Collaborate with developers and business stakeholders to resolve issues
Collaboration & Support
• Work closely with cross-functional teams to understand requirements
• Participate in requirement reviews and testing strategy discussions
• Ensure high-quality deliverables aligned with business expectations
Required Skills
• 8+ years of proven experience in manual and automation testing
• Strong hands-on experience with ServiceNow platform testing
• In-depth knowledge of ServiceNow modules:
– ITSM
– Service Catalog
– CSDM
– ITOM
• Strong understanding of testing methodologies and SDLC
• Excellent communication and collaboration skills
Equal Opportunity Employer:
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law