Job Description :
This position will partner with operations management and subject matter experts (SME) to gain an understanding of current operational processes and systems application. They will recommend policy and procedural changes and develops measurement criteria and project plans. They will collaborate with operations management to evaluate current methods and develop strategies to implement changes, design optimal processes, improve workflow and recommend best practice and/or customized solutions to improve overall efficiency, productivity, quality, and compliance.

Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives.
Makes recommendations to management that identify methods and procedures that enhance and/or streamline operational processes.
Assists in development of business policies. Conducts business operations related studies for management.
Creates and maintains project plans that track the completion and delivery of all milestones.
Collaborates with operations and SME to determine and document as-in processes throughout the organization
Develops process map workflows, requirements, and work content documentation.
Analyze PFBC need(s) and recommend business solution(s) to process challenges
Promote positive and productive reaction to on-going business changes
Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy
Provide clear and concise communication and reporting to PFBC

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Reading Comprehension - Understanding written sentences and paragraphs in work related documentsEnglish Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Speaking - Talking to others to convey information effectively.

At least 5 years experience as a Business Analyst
Experience reviewing and documenting internal work processes and workflows
Experience making recommendations for process improvements to increase efficiency
At least 2 years experience as a Project Management
At least 1 year experience Technical Writing

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