Job Description :
Miracle Software Systems is looking for Product Designer Consultant at Michigan location.

Position Description:
The posting is for a position as a Product Designer/Researcher within the IT Digital Worker . User Experience and Change Management team. This is a cross-functional team composed of strategists, product designers, and project managers within Ford IT solutions. Solution spaces include unified communications, collaboration technologies, as well as UX consulting. Designer will be working with internally developed solutions, off the shelf components, and internal-customer facing processes to bring human-centered design principles into the workplace experience delivery process. Responsibilities: Utilizes User Centered Design Methodology and Design Thinking to work with business partners, product managers, and business analysts to provide designs that meet business needs and are effective, efficient, and enjoyable. Serves as an advocate for the customer/end-user, empathizing with them while being mindful of business goals and opportunities. Supports a high-performing culture among product team members. . Embraces design thinking mindset and is able to explain its importance to team members . Assists with customer/end-user research (contextual inquiry, ethnographic interview, focus groups) and gather data to understand customer/end-user needs. . Conducts usability testing, card sorting, and heuristic reviews to validate UX designs and/or user needs. Works hands-on with the team members and stakeholders to resolve questions, clarify UX designs, and deliver products. . Produces low fidelity prototypes to evaluate with the users and team . Produces visual designs, mock-ups, and graphical assets.

Skills/ Experience Required:
Experience with Human Centered Design (HCD) and facilitation HCD with groups
Experience performing ethnographic research with end-users
Experience setting UX Strategy for a product or portfolio

Education Required:
Bachelor degree in one of the following- Human-Computer Interaction, Design, Psychology Human Factors, Computer Science, Engineering, Fine Arts, Communications or related experience

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