Job Description :
IDEALFORCE has a CONTRACT position available immediately for a OnBase Container Administrator to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.
Job Summary
This position associates to a team of highly skilled technology driven individuals. This position will assist duties of daily support, maintenance, governance, and customer service of the enterprise records management system, Hyland''s OnBase for the Department of Economic Security (DES), Division of Developmental Disabilities (DDD The responsibilities will include the ability to work with business partners to define and create document types and keywords to assist DDD in their electronic records transformation.
This position will participate in product demonstrations for business users, attend community practice meetings for OnBase container administrators, and provide guidance on best practices. This position requires a self-motivated individual that can work with minimal direct supervision from the management team. This position will be required to prioritize workload, meet with business users, assist in the transformation of paper files to electronic documents.
Required Knowledge, Skills, and Abilities:
- Various infrastructure technologies and in-house developed applications utilized in the enterprise.
- Develop and write technical documentation.
- Resolve incidents/problems efficiently and effectively, recognizing customers'' competence levels, and able to approach each level appropriately.
- Install On Base required Thick or Unity Client(s) on desktops as needed.
- Installs, monitors, and directs proactive and reactive computer network defense measures to ensure the availability, integrity, confidentiality, and reliability of systems.
- Troubleshoot and resolve issues with DIP/DRIP processes and scheduled jobs.
- Troubleshoot and resolve issues with Workflow and Timer issues as needed.
- Troubleshoot and resolve issues with the OnBase overlay feature, including configuring new Overlay(s) as requested by OnBase users.
- Proven experience with OnBase Administration (OnBase Certified System Administrator Required)
- Proven experience in managing ECM Workflows (OnBase Certified Workflow Administrator Preferred)
- Expertise with Unity forms, Unity scripts, Workflow, etc.;
- Experience with Microsoft SQL Server database management;
- Knowledge of multiple web technologies, including but not limited to HTML, CSS, JavaScript, XML and XSLT;
- Knowledge of system design and development concepts;
- Identify opportunities for use of solutions to improve efficiencies and reduce waste.
- Pro-actively solves complex problems.
- Strong customer service skills. Excellent interpersonal, written and oral communication. Advanced troubleshooting skills.
- Problem-solving and attention to detail.
- To balance, prioritize and organize multiple tasks. To work collaboratively in teams and across organizations.
- To provide correct OnBase Web URL for OnBase Web connectivity. To synthesize feedback and adjust plans accordingly. - To build strong relationships inside and outside the organization.
- Synthesize feedback and adjust plans accordingly.
- Perform advanced design, maintenance and repair of servers.
- Administer daily On Base user & group set up, permissions, and privileges as required for On Base end-users.
- Respond promptly to customer needs.
- Take a customer-centric approach to problem solving and solicits customer feedback to improve service.
- Respond to requests for service and assistance.
- Meet commitments and manages difficult or emotional customer situations.
- Focus on solving conflict and maintains confidentiality.
- To listen to others without interrupting and keep emotions under control.
- Remain open to others'' ideas and tries new things.
- To use time efficiently.
- Works with minimal guidance.
Participate in reviews of assigned and completed tasks.
Licenses/Certifications
- OnBase System Administration
THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.