Job Description :

Primary Location: 950 West Behrend Dr, Phoenix, AZ, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 225268

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Cox Communications is searching for a Network Facilities Technician I. This role maintains and repairs plant systems, equipment and components involved in signal processing, amplification and transmission.

Primary Responsibilities and Essential Functions

- Provides break/fix, service modifications, activation, change or decommission (MACD) OF Core, Edge and Transport network elements for both Residential and Cox Business assets.
- Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference and equipment failures.
- Maintains software within MTC including but not limited to backups, generic releases, and software upgrades.
- Remotely installs, repairs and maintains equipment placed on towers (e.g. microwave transmission).
- Performs proactive network status checks as part of normal surveillance activities, ensuring optimum performance of the network.
- Assists installation/service technicians encountering problems at customers site to determine reasons for failures.
- Supports implementation of new services, systems, applications and architectures with evaluation, testing, and support documentation.
- Partners with change management for impact identification, network validation, and execution of support activities.
- Opens, tracks, executes, and resolves escalated trouble tickets related to trouble conditions on network platforms. Provides on-site and/or remote technical support.
- Operates to meet network reliability and availability metrics set forth by Cox Standards.
- Apply code upgrades, applications, maintain, upgrade and configure network equipment, and troubleshoot.
- Ensures compliance with FCC (EAS).
- Tests and evaluates Network systems to eliminate problems and make improvements
- Escalates Network problems to appropriate vendors and/or boundary partners in accordance with department standards
- Assists with researching, planning and preparing operations support technical documents similar to comprehensive manuals; reads network diagrams.



- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
- High School Diploma, GED or related experience
- 1 year of experience in related field (e.g. technical support, installation, maintenance)
- Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State and driving record that meets Cox standards


- AA/AS degree or Technical Certification in related discipline desired (computer science, engineering, electronics)
- 1 year of experience in provisioning and troubleshooting layer II and III networks
- Technical support experience; testing and test equipment
- Experience in telecommunications industry desired
- Cisco certification

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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