Job Description :

Position:  : Middleware Admin
Location: Charlotte, NC(USA). St Louis(USA), MinneSota(USA)
Duration: 12 Months

Job Description 
•             6+ years of working experience on Incident, Event and Problem Management.
•             Strong working knowledge with administration of App Dynamics, Splunk
•             Experience in working on job scheduling tools like Autosys
•             Knowledge of ticketing tools BMC Remedy/ Service Now.
•             Experience in basic scripting and automations.
•             Ability and willingness to learn new tools
•             This role will not involve hands on code development. However, need to have good  understanding of SDLC & coding

 •            Ensuring 24x7 availability of business critical environment
•             Perform day to day monitoring of WIM applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
•             Work on Splunk, App Dynamics, HP APM and other Availability Management tools.
•             Handle major incidents and outages independently.
•             Must be familiar with ITIL and Agile framework
•             Ability to manage the bridge calls with customers on technical issues/pages.
•             Excellent Written and Verbal communication skills for customer interaction

 •            Minimum 6+ experience working on Incident, Event and Availability management.
•             Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.
•             Experience working knowledge of WebSphere, IIS, JAVA, Apache, Tomcat, F5/AppviewX etc.
•             Experience within a customer support environment.
•             Keep abreast with new tools / technologies and providing recommendations for process improvements
•             Self-disciplined, self-motivated and the ability to organize and prioritize time effectively 
•             Must be able to work in a fast paced environment.


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