Job Description :
Track device inventory in the MDM cloud environment, and perform audits of the AirWatch system. Provide telephone, email, and on-site problem diagnosis and resolution. Systems Administration of the MDM AirWatch cloud. Administer and maintain the AirWatch installation and configuration systems, in our North America offices, with level 4 support. Be a mentor; and work with other vendors, and on-site vendors, that support the MDM, Microsoft Office 365, and telecommunication systems. Enforce mobile device policies and procedures, in the MDM AirWatch environment. Provide support for loading, commercial off-the-shelf and in-housed developed, mobile applications into the AirWatch application catalog; help with deployment of those applications. Liaison with Corporate business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases; also, evaluate new OS mobile device releases for iOS, Android, macOS, and Windows. Respond to requests, from internal and authorized external business units, in a timely manner. Prioritize and execute tasks, in a time-sensitive environment. Ability and desire to conduct research and resolve tickets, from the end user community, for mobile device issues and new products. Work with a team of engineers to plan, design, develop, build, and deploy new MDM solutions. Interface with the Microsoft Office 365 cloud with ActiveSync, in the current AirWatch cloud, and support the development of new MDM non-AirWatch solutions.