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Infoways
Trenton, NJ
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Job Description :
Location: Rosemont, IL

Duration: Contract



Job Description:

We need Resource who has CA Ideal and Datacom experience



Experience : 10 -12 years

Understand Application functionalities and work with Application SME on L1/L2 Support activities
Maintaining and updating technical documents and procedures
Problem determination, workaround resolution, root cause analysis, major incident management
Managing ticketed query system and ensuring resolution of tickets within SLA for a mainframe system
Transitioning of Application knowledge with offshore resources
Well versed in ITSM Process
Accurate tracking and reporting of activities


Key Skills

8-10 years of strong technical knowledge on Mainframe applications covering technologies (Key Tech stack COBOL, JCL, CICS, CA DATACOM and IDEAL)
Must have 3 years prior experience on working with CA-DATACOM and IDEAL applications
Prior experience on working in Control M Scheduler
Strong communication skills (written and oral) and the ability to coordinate with multiple stakeholders within customer organization and Wipro
Willing to learn new tools and software (eg : CAST Software)
Good to have ITIL foundation certification