Job Description :

Job Responsibilities:

  • Will be a primary technical solution consultant within the team you reside which includes high level solutioning, gain technical alignment with stakeholders, and ensure solutions fit within the architectural guardrails.
  • Assists in design efforts to modify and add new functionality to ServiceNow modules, including designing functional specifications for Interfaces, Extensions, Workflows, integrations, Conversions, and Reports.
  • Provides subject matter expertise not only in ServiceNow, but in one or more of the surrounding tools / technology areas including: JavaScript, ReactJS, Web Services, Microservices, AWS, Azure, CICD, GraphQL, REST, MidServers, Rally, PagerDuty, New Relic, Splunk, understanding of DevOps practices.
  • Partners with Product Owners to understand their needs and develop innovative solution options that balance timeliness, scope, complexity, and cost.
  • Develops a deeper understanding of business needs from key service offerings such as Finance & Accounting, Human Resources, Product Management, and how technology solutions impact current and future state business processes and controls.
  • Performs work within an Agile development team and fosters a team mindset with all delivery team members to work towards shared goals and objectives. Understands agile software methodology and tools (Rally).
  • Works with architect and software engineer to prepare and maintain technical design documentation for complex solutions.
  • Understands and follows best practices as defined by engineering team and platform vendors.
  • Collaborates with Operations Team to prepare support documentation.
  • Knows which technologies and/or ServiceNow modules can accomplish customer goals, and when customizations would be required.
  • Understands software development languages including JavaScript, Java, C#, .NET Core, Angular, ReactJS.  Can convey limitations of individual technologies and recommend solutions based on that understanding.  May occasionally write code.
  • Designs test data scenarios and can assist in the creation of automated test scripts from within ServiceNow to modify existing and create new test data.
  • Serves as level 3 support and resolves critical production issues which are escalated beyond level 2 support personnel.
  • Develops a deep understanding of Cox Automotive applications and their interdependencies with ServiceNow applications, customers, and business processes within the areas they support.
  • Able to interact and build trusted relationships with all levels of personnel, including management, from both business and technology teams.
  • Experienced in developing business case documents along with a cost/benefit analysis.
  • Knows how to identify risks and escalate potential business issues.


  • Education:
    • B.S. Degree in Computer Science, Information Systems, Computer Science or related area, or equivalent work experience (4+ years of hands-on ServiceNow Platform experience)
  • Experience:
    • Ideal candidate would have 4+ years of experience working hands-on with the ServiceNow platform to deliver business solutions.
    • Implementation experience with ServiceNow Suite of applications including in the following modules:
      • Preferred: ITOM, CMDB, Service Portal, Service Catalog, ITSM Suite, ITBM Suite
      • Desired: Asset Mgt, App Engine
  • Know the OOB product capabilities and the roadmap for those capabilities
  • Experience with Rally Agile software is a plus
  • Experience Importing/Exporting data via XML or import set loading
  • Experience operating in a scaled agile delivery framework and working in an Agile delivery model on a Scrum team is valued
  • Experience with business modeling, requirements gathering and management tools.
  • Experience with test management and test automation software.
  • Knowledge of ServiceNow Table API and extended table structures.
  • Knowledgeable in areas of business analysis (as defined by BABOK), including requirements planning, management, elicitation, communication, documentation, and solution validation.
  • Competencies/Skills:
    • Strong communication and interpersonal skills required.
    • Ability to think strategically, analytically, solve problems, make decisions, and collaborate with a team in a fast-paced environment. 
    • Understands “big picture” to assess impacts across ServiceNow modules
    • Strong understanding of software development techniques; specifically scripting languages.
    • Basic proficiency understanding JavaScript.
    • Candidate must also have solid planning and organization skills, strong attention to detail, and be customer focused.  Knowledge of MS Office products (Excel, Word, PowerPoint, Visio, Outlook, Project, etc.) and related software programs is essential.
    • ITIL and/or DevOps background is a plus
  • Accomplishments (Degrees, Certifications, Languages):
    • ServiceNow System Administrator Certification
    • ServiceNow Developer Certification is a plus.
    • M.S., Ph.D., or other advanced degree a plus.
  • Work Environment:
    • Ability to work in a “team first” mentality where teams swarm on objectives and success is determined at the team, rather than individual level
    • Ability to work under pressure and meet deadlines within specified time constraints
    • Ability to adapt to changes in assigned work tasks, duties and priorities in a fast-paced and dynamic work environment
    • Flex Forward - a flexible approach that will evolve as we learn new ways of working together with a focus on the customer and employee experience of the future. These beliefs illustrate our overarching goals and aligns with our vision.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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