Job Description :
Job title: Application Support Analyst Location:Austin, Texas Duration: 8+months Roles & Responsibilities 10+ years of experience with Messaging Administration 5+ years of Microsoft Exchange 2016 or later experience in a multi-site deployment 3+ years of Microsoft Skype for Business/Teams (minimum 10,000 active userslt;br /> 3+ years of experience of mail relay servers such as Cisco IronPort 3+ years of deploying and supporting conferencing solutions (Zoom, Teams, S4Blt;br /> 3+ years using automation tools such as Microsoft PowerShell Slack, Trello, Kiteworks/Accellion experience a plus Proven troubleshooting skills (escalation and Tier 3 support) and ability to understand complex relationships between components of multi-tiered and distributed mail systemslt;br /> Proficiency with troubleshooting Collaboration problems that flow through load balancers such as BigIP F5, Palo Alto firewalls and Cisco networking equipmentlt;br /> Establish and follow policies and change procedures for infrastructure administrationlt;br /> Establish and follow best practices for enterprise monitoring, troubleshooting and maintenancelt;br /> Work with key business users to understand the business requirements and potential collaboration solutions within the current architecturelt;br /> Proactively identify potential production issue and recommend and implement solutions Work on daily ticket submittals to tier 3 from end users for support and resolution Act as the escalation point for all lower level support issues and be able to perform support and follow through to resolution for local issues affecting the businesslt;br /> Participate in projects driven from the Collaboration team lead and be a representative for the global Collaboration team for local supportlt;br /> Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuninglt;br /> Create and maintain detailed systems documentation and post to shares for team information sharing Minimum Qualifications Experience in a user-focused technical-support Tier 3 environmentlt;br /> Ability to perform 7x24 on-call duty on a rotational basis with other team members Ability to communicate complex technical concepts clearly to peers and management Ability to think logically and analyze application and business process requirementslt;br /> Exhibits strong procedural and architectural documentation skills Experience in a user-focused technical-support environment Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment