Job Description :


Project Scope / Components:

  • This team supports claims intake and management and helps to identify fraud, waste, abuse, and error
  • There is an on-call rotation with the engineers right now, but they are looking to bring these resources in to support level 1 tickets. They are planning to build a prod support team.

Team Size & Breakdown:

  • Agile team
  • There are a number of developers on the team, these resources will be the first dedicated production support engineers

High-Level Individual Duties:

  • Manage the level 1 ticket queue
  • Troubleshoot the system should be able to debug the code on level 1 issues
  • Escalate tickets to engineers as needed

Primary Responsibilities:

Working with Software Engineering teams; evaluate system specifications, provision and support delivery of application infrastructure

Define and drive VPC decisions to ensure the stability, reliability and availability of applications and services

Create and maintain IAC using Terraform, Chef and/or Puppet

Create and configure CI pipeline supporting Continuous Delivery

Negotiate and document agreed upon standards to support auto-scaling infrastructure

Administer Windows and Linux Servers including configuration, patching and ensure overall server health

Analyze all aspects of existing application infrastructure and recommend modifications that will enhance application reliability, availability and scalability

Engage in capacity planning and demand forecasting; software performance analysis and system tuning

Performance analysis using APM and other monitoring tools to identify system performance issues and bottlenecks

Work with log aggregation tools like Splunk and ELK

Analyze dump files and error codes

Provide Root Cause Analysis

Troubleshoot, research and analyze complex problems

Provide Support in for Continuous Integration and Continuous Delivery

You will be involved in solving moderately complex problems and/or conduct moderately complex analysis

You will provide explanation and information to others including Senior Leadership on challenging issues

You will identify / quantify scope and impact of business changes on systems

You will maintain awareness of current technology assets, and the applicability and capability of each

Participate in on - call rotation maintaining application availability

Other responsibilities as determined necessary

Required Qualifications:

3+ years of experience supporting, configuring and engineering applications

2+ years of Windows OR Linux / UNIX System Administration experience

Experience troubleshooting complex infrastructure problems in an enterprise environment

Knowledge and understanding of network theory, such as different protocols (TCP / IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing)

Experience with app and web server configuration and maintenance (JBoss, WebSphere, Apache Tomcat)

Ability to communicate analysis including trends and opportunities to improve service availability

Preferred Qualifications:

Experience configuring and supporting network switches, routers, firewalls

AWS (Amazon Web Services) and/or Azure experience

Scripting Experience (Bash, Ruby, Python etc.)

Working knowledge of relational databases including MS SQL and Oracle

Any relevant industry certifications

APM experience with New Relic, Dynatrace or equivalent

Required Skills : Must-Haves (Concepts & Tools): Java, JavaScript, Node don t need all of them, one or two will suffice Oracle or Mongo SQL Should have a background in development and be interested in production support
Basic Qualification :
Additional Skills : Remote but prefer onsite
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :Remote but prefer onsite
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Development/Engineering
Master Job Title :Dev: Java
Branch Code :Minneapolis

Similar Jobs you may be interested in ..