Job Description :
Role: IVR Nice Developer Location: NYC, NY Duration: Long Term Contract Responsibilities: CTI Integration and testing with Salesforce widget integration Create, update and modify Studio call flows, Call routing, Snippet, and Coding Creating and providing testing strategies/Methodologies in InContact IVR and guiding UAT testing Team Coordinating with backend system (Tomcat, Agent connect and DTS, etc for IVR integration via REST API Managing Admin, ACD, IVR, Reporting, skill-based routing, call flow, and scripting using Nice InContact Studio Create, update and modify Studio call flows, call routing, Snippet, and Coding to support required project stories in UAT, DEV, and PROD environment REQUIREMENTS: Solid understanding of the NICE InContact platform; Knowledge of designing and development of strategies & IVR coding through In-Contact Studio Knowledge of Design and development strategies & IVR coding through the in-Contact studio. Knowledge in In-Contact cloud solutions, designing and development of strategies & IVR call flow coding through In-Contact Studio. Skills in Tools like In-Contact Press Path, In-Contact Softphones (softphone/salesforce phone widget NICE Certified with Java development experience is also preferred.