Job Description :
IT Business Analyst for the State of Georgia
Location: 1800 Century Blvd, Atlanta, GA 30345
Duration: 1 Year
Client: DOR
Interview: In-Person Only

Under direct supervision, the Training and Development Specialist will work closely with cross-functional teams, to produce and ensure delivery of high quality and effective documentation to our end users.
Specific duties include (but are not limited to):
Facilitate information gathering sessions with the business users, business analysts, and technical staff.
Coordination of communications activities including documentation of requests and process improvements.
Consults with subject matter experts and technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users.
Documents business processes and create instructional documents for users of new or upgraded systems.
Identifies training needs, providing guidance and training to customers or less experienced staff.
Serves as a resource in the development and implementation of outreach communication.
Work with SME’s, BAs, and technical teams efficiently to ensure technical accuracy of documentation.
Maintain revision control of created and/or revised procedures and documents.
Create procedures based on standardized templates.
Convert legacy/previous formatting to latest formatting.
Conducting IT skills gap analyses among employees
Designing technical manuals using simple language
Performing role-specific training on tools and programs each team uses daily
Maintain updated records of training curriculum and materials
Qualifications:
Bachelor’s in Information Technology, Computer Science or relevant field AND 5 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc
5 years technical documentation experience:
Proven work experience as an IT Trainer, Technical Trainer or similar role
Experience designing technical course material
Familiarity with web-based learning platforms and modern educational techniques
Developing end-user documentation (online and hard copy)
Creating content from scratch by using resources such as UI specifications and their own research as inputs
Operating within highly matrixed organizations, collaborating with SMEs across organizational boundaries
Preferred Skills:
Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio.
Experience using SharePoint or similar software for sharing documentation
Experience producing training or instructional documents
Produce training schedules and classroom agenda
Prepare training material (presentations, worksheets etc
Execute training sessions, webinars, workshops etc. in groups or individually
Knowledge of modern training techniques and tools in technical subjects
Experience in designing technical course content

Client : State of Georgia