Tech Evaluation Login
Tech Evaluation Signup
PasswordReset
Unsubscribe
PasswordReset
PasswordReset
PasswordReset
Register for Webinar
Register for Event
Job Channels
Skill Score
About Us
Contact Us
Our Blog
Toggle navigation
Home
Skill Score
DemandIndex
Jobs
FETCH Jobs
Java J2EE
Dot Net, C#
DBA
SAP
Admin, Networking
Datawarehousing
QA
Demo
Candidate
Recruiter
Services
Job Posting & Resume Access
Integrated Talent Sourcing
Sub Contractor Supply Chain
Merger & Acquisition
Candidate
Post Resume
Login
Create Job Alert
Recruiter
Login
Free Trial
Signup
Pricing
| Pricing
Dashboard
My Resumes
Resume List
Add Resume
Edit / Update Resume
My Jobs
Fetch Jobs
Matched Jobs
Applied Jobs
HelpLine Tier 1 Support
Elk Grove, CA
Elk Grove
CA
95759
Date
: Feb-15-24
2024-02-15
2025-02-15
HelpLine Tier 1 Support
Elk Grove, CA
Feb-15-24
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
$60000 - $70000 yr
Duration
:
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Cisco Admin, Cisco Networking
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Telecom, Amplify, CCNA, Cisco, OS/2, ServiceNow
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
$60000 - $70000 yr
Duration
:
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Cisco Admin, Cisco Networking
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Telecom, Amplify, CCNA, Cisco, OS/2, ServiceNow
Preferred Skills
:
Domain
:
tanishasystems
Boston, MA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Job Description
Job Role: HelpLine Tier 1 Support
Location: Elk Grove, CA (Onsite) - 5 days a week
Key Skills - Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified
Role Summary
Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills.
Summarized view of skill:
Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.
Mac Troubleshooting skills
ServiceNow experience ( this is the platform these folks will work on)
Comfortable in strong tech writing skills ( Used for ticket resolution update )
Key Qualifications:
Minimum 2 years professional technical troubleshooting expertise or proven technical ability
Experience supporting customers via phone, e-mail, chat, and / or in person
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared and feedback is welcome
Effective time management, including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Makes space to listen, learn, and amplify diverse perspectives and experience
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Description:
As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
As our customers first point of contact, you ll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
We ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
We ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
We re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Additional Requirements
Available to attend required training on a fixed schedule that may include weekends.
Flexible to work between the hours of 7: 00 a.m. CST and 10: 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Meet all expectations of the role within the first 120 days of employment.
Able to meet minimum typing speed of 40 WPM while talking with customers
Skills:
Written Communication 2-5 years Is Required
Mac OS X 2-5 years Is Required
Time Management 2-5 years Is Required
Communication Skill 2-5 years Is Required
Problem Solving 2-5 years Is Required
iOS2 5 years Is Required
Qualification and Skills:
Apple Certified Support Professional
Cisco CCNA certification
CompTIA A+ certification
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Tanisha Systems, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and India.
About Tanisha Systems, Inc.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.
Want to read more about Tanisha Systems? Visit us at
Website
Open Jobs
Client :
Tanisha Systems
Turn OFF keyword highlights
Similar Jobs you may be interested in ..
Senior Software Developer
,
Santa Clara, CA
Jun-17-25
Avance consulting
($) :
$60K-140K/ Year
Senior Software Developer Santa Clara, California, United States Contract We are seeking a highly skilled and forward-thinking Senior Software Developer to join our growing team. The successful candidate will have a strong foundation in
ServiceNow
development, JavaScript, DevOps, and UI/UX design, with added expertise in AI integration, unit testing, and performance optimization. This role includes leading design initiatives, writing clean, efficient, and scalable code, conducting co
Apply
[Apply Individually]
Staff Software AI Engineer
,
Santa Clara, CA
Jun-17-25
Avance consulting
($) :
$60K-140K/ Year
Staff Software AI Engineer Location: Santa Clara, CA (Contract) Contract Job Description Staff Software AI Engineer (IC4) with 8-10 years of development experience and a background in the Go-To-Market (GTM) domain. This role blends application development with cutting-edge AI capabilities you ll work on the
ServiceNow
platform, leverage AIA Studio for low-code AI workflows, and build intelligent solutions using technologies like Agentic AI, Retrieval-Augmented Generation (RAG), and K
Apply
[Apply Individually]
Staff Software AI Engineer
,
Santa Clara, CA
Jun-17-25
Avance consulting
($) :
$60K-140K/ Year
Staff Software AI Engineer Location: Santa Clara, CA Staff Software AI Engineer (IC4) with 8-10 years of development experience and a background in the Go-To-Market (GTM) domain. This role blends application development with cutting-edge AI capabilities you ll work on the
ServiceNow
platform, leverage AIA Studio for low-code AI workflows, and build intelligent solutions using technologies like Agentic AI, Retrieval-Augmented Generation (RAG), and Knowledge Graphs (KGs). Your work will he
Apply
[Apply Individually]
Machine Learning Performance Engineer
,
San Ramon, CA
May-22-25
SoftPath Technologies LLC
($) :
$60K-140K/ Year
Title: Machine Learning Performance Engineer Location: San Ramon, CA preferred with 50% travel Duration: 6+ Months contract Skills Required: ML+CUDA + Python Description Must be willing to travel to customer sites. Job Responsibilities include CUDA installation/configuration/tuning issues and slowing down the adoption of the technology. These experts will help us fix these issues. Requirements: An understanding of modern ML techniques and toolsets The experience and sys
Apply
[Apply Individually]