Role : Genesys Voice Solution Consultant
Location : Austin, TX (Day one Onsite)
Duration : Fulltime position
Skills -Required-Genesys 8.x , Genesys ,Rabbit MQ , Cloud (Iaas)
Good to have- Python, Apache Kafka, Kubernetes
Responsibilities:
- Collaborate with clients to gather requirements and understand business objectives related to contact center operations and customer experience.
- Design and architect Genesys solutions tailored to meet client needs, including integration with RabbitMQ messaging systems.
- Implement, configure, and customize Genesys components such as PureEngage, PureConnect, or PureCloud to achieve desired functionality.
- Develop and deploy custom applications, connectors, and integrations to extend the capabilities of Genesys platforms.
- Integrate Genesys solutions with Cloud IaaS platforms such as AWS, Azure, or Google Cloud, ensuring scalability, reliability, and security.
- Provide technical guidance and support to project teams during implementation, testing, and deployment phases.
- Troubleshoot and resolve issues related to Genesys configurations, RabbitMQ messaging, and Cloud IaaS infrastructure.
- Conduct performance tuning, optimization, and monitoring of Genesys solutions to ensure optimal performance and resource utilization.
- Document technical designs, configurations, and procedures, and provide training to client teams as needed.
- Stay informed about industry trends, best practices, and emerging technologies related to Genesys, RabbitMQ, and Cloud IaaS.
,
Patel
Direct Ext: 346 | Fax
E-mail:
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