Job Description :
Hi
Hope you doing well
please find the below position and let me know your interest.
JD:
Knowledge on detailed telephony infrastructure engineering and experience configuring and supporting Genesys pure Engage On Premise contact center; Oracle (Acme Packet) SBC
Experience with Contact Center technologies; IVR (NLU,ASR, TTS, AI-based, ML), ACD, WFM & Reporting as must, E-services such as Webchat, WebRTC, SMS, Email, Outbound dialing and Proactive campaign, CTI integrations with Rest API, SOAP, Salesforce, Microsoft Dynamic CRM, or other major CRM vendors
Genesys Framework 8.x and above
Genesys Voice Platform
Genesys Routing in both URS and ORS
Genesys Multimedia, Omnichannel (eServices) – Webchat, WebRTC, Outbound dialer, Callback.
Genesys Agent Applications (GAD/GA, WDE(IWS) , Web RTC, & Gplus Adapters)
Genesys SIP Server, SIP Proxy, Feature Server
Genesys Reporting (CC Pulse+, CC Analyzer, Pulse, & Infomart)
CRM CTI integration
Windows Server 2008, 2012, 2016
MS SQL Server
VLANs, VPNs, QoS, etc.
Regards,
Aravind Kumar Kommineni
Tel Ext 2532 Mob Mob
Email: Web:
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