Job Description :

Please help us out with this new position! We have interview times next week and I need Genesys Engineers with at least 5 years of experience. Candidates must work in the United States and be comfortable working east coast hours.

Candidates need to have Cloud experience and can have either Genesys or Nice experience

Genesys Engineer (2-3 openings)

Contract through the end of the year and can extend

REMOTE (must work east coast hours and be located in the USA)

12+ months

Interview Times: Wednesday (4/28) and Thursday (4/29) at 10 am, 2 pm and 3 pm EST

Requirements:

  • 5 years + of working in a Contact Center environment
  • Genesys Engineering experience: Building call flows, configuring IVR

Responsibilities:

  • Design & develop the future for our contact center using cloud-based solutions (inbound / outbound, IVR, Workforce Management SIP,CTI Integration, Call Recording, Analytics)
  • Demonstrate deep understanding of customer service domain, architecture and contact center platforms, tools and technologies (use of full suite of products such as NICE InContact, Five9, 8x8, Cisco telephony, Genesys, Nuance speech recognition)
  • Demonstrate strong understanding of supporting technologies such as remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, Active Directory, and other technologies needed to operate customer contact centers
  • Build relationships with technical & business leaders and business decision-makers to enhance collaboration, information sharing, decision-making, and influence decisions
  • Demonstrate deep understanding of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics
  • Excel with evaluation of emerging Contact Center technologies
  • Responsible for establishing and owning technical architectures and implementing new technologies.
  • Investigates complex technical issues and is expected to work with partnering personnel to resolve complex issues.
  • Ability to prioritize issues effectively and meet tight deadlines when required.
  • Multitask across multiple projects of varying size and technical complexity; ability to focus on the details without losing sight of the bigger picture.
  • Maintains proficiency in Contact Center technology trends.
  • Ability to effectively work both independently and in a cross-functional team environment.
  • Able to serve as a technology lead on project teams.
  • Willingness to learn new technologies, continuously broaden skill set, and to identify value opportunities for new and existing clients.
  • Ability to lead Knowledge Transfer sessions with both internal staff and clients
             

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