Field Technician – MDM

Hi,

Please let me know your interest in the below position.

Role: Field Technician – Mobile Device Management

Location: Washington, DC

Duration: 12 months contract

Pay rate : $35/hr on 1099/C2C

Job ID: DBH – Field Technician – Mobile Device Management - 712831

Client: DC Govt, Agency: DBH

Interview Process: video and/or In person interview

(3 days a week on site is required)( Must be local to DC,VA,MD)

Description:

DBH is looking for three (3) Field Technicians to assist with mobile device management and technical support.
The Department of Behavioral Health (DBH) provides prevention, intervention and treatment services and support for children, youth, and adults with mental and/or substance use disorders including emergency psychiatric care and community-based outpatient and residential services.
The Office of Information Technology at DBH provided IT services in support of the mission of the agency. The IT team is looking for the support of three (3) field technicians to support the roll out of mobile devices to support telemedicine for residents in the District of Columbia.
The ideal resource will have a background in technical support and training of end users in the proper use of Smart phones. This role will include work at various clinical service provider locations as well as potential residences throughout the District of Columbia. The work will also include interacting and communicating with members of the DC Community with mental and or substance use disorders.

Responsibilities:

• The management of assets to include cataloguing all smart phones in inventory and making sure they have the appropriate asset tag; and cataloguing all assets and their assigned user.
• The training in proper use of smart phones. This may include one-on-one in person, web based training, and classroom settings.
• Providing first level support of all mobile devices including taking help desk request via phone, email, or IT service management tickets. Working with residents in person at a Clinical Support Provider Location or residence will be required as needed.
• Working with the installation of applications on Smart Phones and the subsequent security settings.
• Working with Mobile Device Management tools (i.e Airwatch, InTune or XenMobile) for asset management, update management and endpoint management.
• Lead day to day enrolment/provisioning/monitoring of smart phones
• Lead tracking, monitoring, and troubleshooting of smart phones as required
• These Smartphones shall be distributed to users at remote locations within the District. This will require appointments to be set up in advance and coordination with the distribution sites shall also be required.
• Reaching out to telecom service carrier help desks shall also be required to arrange for technical assistance and repair of Smartphones.

Required Skills:

• 4 years of experience with the MDM / EMM platforms such as Workplace One
• 4 years of experience in troubleshooting skills focused on Android Smart Phones
• 4 yrs. leading projects, ensuring they are in compliance with established standards/procedures
• 4 yrs. planning, coordinating, and monitoring project activities
• Bachelor’s degree in IT or related field or equivalent experience

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