Job Description :
  • Responsible for design, implementation and operational support of the technical infrastructure for strategic Broadridge applications and services
  • Designs technical solutions and automated operational processes for the next generation Broadridge platforms for automation, availability, performance, scale and cost.
  • Ensure the continuous health and reliability of the technical infrastructure, and the applications/services it supports, through Service Level Objectives (SLOs), metrics/Service Level Indicators (SLIs) and continuous operational process improvements.
  • Work with Vendors to implement new capabilities and competencies to the Broadridge technical infrastructure.
  • Present and explain Broadridge infrastructure and operational processes to clients and industry groups, as needed.

Job Responsibilities:

  • Works within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
  • Translates business requirements into technical designs, considering automation, availability, performance, scale and cost.
  • Ensures technical & security best practices along with Broadridge standards are adhered to in the design of technical infrastructure
  • Leads technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.
  • Delivers high quality technical infrastructure, on-time, following Broadridge processes.
  • Automates the implementation and operational support of the infrastructure.
  • Provides estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.
  • Leads technical implementation to ensure the quality of the infrastructure, automation and the overall productivity of the SRE (Service Reliability Engineering) team.
  • Owns, communicates and sets expectations of day to day work of the SRE (off-shore and on-shore)
  • Tracks Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.
  • Troubleshoots production issues affecting Broadridge services as needed, taking appropriate corrective actions.
  • Conducts preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.
  • Understands dependencies between infrastructure components, vendor software, custom software and other parts of the processing stack that support Broadridge Services
  • Collaborates with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, security teams to prevent and shorten production incidents.
  • Defines Service Level Objectives (SLOs) for Broadridge Services
  • Implements additional operational improvements for automation, monitoring and incident management to increase the reliability of Broadridge services.
  • Present and explain Broadridge infrastructure and operational processes to clients and industry groups, as needed. Seeks ways to improve the alignment of Broadridge technology infrastructure to clients' needs.
  • Work with new and existing technology vendors to understand their product roadmap and how it aligns with Broadridge's Target State Architecture.
  • Guides more junior associates through established processes.
  • Assists in the hiring process to hire top talent and in the performance reviews of team members, identifying areas of improvement.
  • Continuously inspires, mentors, and trains development team on modern technologies.
  • Works with senior leaders to architect solutions with technical vision, maintainability and total cost of ownership in mind.
  • Participates and contributes in strategic planning discussions with technical, business, and client stakeholders.
  • Establishes Design Patterns used by the technical infrastructure.


  • 10+ years of experience with commercial service infrastructure at both a software and infrastructure level
  • Functional skills System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.
  • Passionate teammate who understands and respects personal & cultural differences
  • Ability to work under pressure and be highly adaptable
  • Strong written and communications skills for collaboration with various teams and upper management
  • Solid analytical skills, especially in area of translating business requirements into technical design with a continuous focus on aligning technical roadmap with the immediate and long-term Business strategy
  • Able to adapt and embrace change and support business strategy and vision.
  • Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.
  • Strong aptitude for learning new skills and new technologies.

Preferred Qualifications:

  • Bachelor's degree in computer science, computer engineering, or in a related field.
  • 10+ years of experience within a programming and application system environment, with solid experience and a working knowledge in the following technologies:
    • OS: Linux, Windows
    • Automation: Terraform, Bladelogic, Chef, Jenkins, Ansible
    • Cloud: AWS, Azure
    • Scripting: Powershell, Perl, Shell Scripts

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