Job Description :
Position: TDAG L3 Location: Dallas, TX (Local candidates Only) Rate : Negotiable JD : Attached Key words- CIP,NERC, Transient, Scripting Powershell, Relay SCADA Key words- CIP,NERC, Transient, Scripting Powershell, Relay SCADA Design, develop, test, implement, and maintain business partner images/assets deployed in the Client environment. Ability to configure and deploy desktop environments in accordance with the agreed standard configuration to authorized users. Align with Client Business Unit Support Teams to test, validate required updates to existing and new, business partner software. Provide day to day support by configuring and troubleshooting hardware and software issues on deployed business unit devices in a timely manner with minimal to zero errors. Identifies, categorizes, and resolves application issues using ITSM best practices. Manages incidents and communications through service desk ticketing system Create and maintain documentation for business unit technicians and ensure technicians have a firm understanding of TCA tasks through training and coaching. Provide technician support via email and Remedy queues. Build and maintain relationships with internal support teams i.e. Wintel, Global Access Management, IOC, Client and other staff to accomplish various tasks related to security and compliance. Ability to identify problematic areas and implement strategic solutions to maintain efficiencies. Ability to install or remove hardware and/or software, using supplied installation instructions and tools. Performs diagnostics with user to collect information about problem to determine source of error. Conduct tests of the hardware and/or software affected, utilizing supplier test procedures and diagnostic tools, and correct malfunctions. Document results in accordance with agreed procedures. Manage the repair of desktop equipment through the effective management of third-party suppliers. Performs diagnostics with user to collect information about problem to determine source of error. Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills. Proven effective communication skills (verbally and written) Asset Management best practices