Job Description :

We are looking for Desktop Support Engineer with our direct client in East Brunswick, NJ, please find the JD below and let me know your interest.

Job Title  : Desktop Support Resource
Experience : 2 to 5 Years
 
Job Description 
Manage information technology and computer systems, ensure users IT issues are resolved within the agreed SLA, 
 
Mandatory Skills:
•    Excellent knowledge of technical management, information analysis and of computer hardware/software configirauon and Laptop and desktop allocation/shipping to end users
•    Expertise in data center management and data governance
•    Hands-on experience with computer installation
•    IT Assets management and compliance for that location
•    Hardware platform: Laptop/ Tablet/ Handheld device L2/L3 support.
•    OS : Windows 10 OS , MAC OS, IOS ,Android
•    Install, Configure & troubleshoot the deskside tools like Office (o365, MS teams, One drive, Outlook), conferencing tools like Webex, go to meeting etc. 
•    Email Client:  Outlook install, configure and troubleshoot.
•    Location compliance to be maintained ( Antivirus, patching, Disk encryption )
•    Account specific compliance to be adhered and sustained.
•    Location VIP support to be taken care:
o    Support VIP in establishing the conference calls( telecon/ video/ Dx80/ Spark ) and troubleshoot the connectivity issues.
o    Perform Daily , weekly Preventive maintenance on proactive basis to ensure the health of the IT assets owned by the VIP
•    Coordinate with Domain team/ Vendor / OEMs to resolve the issues
•    Good Communication skills



Client : Direct Client

             

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