Job Description :

Role- Desktop Support

Location- Dallas, TX

Contract onsite

Job Requirements:

Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)

5+ years' direct experience supporting C-Suite executives and other VIP staff

7+ years' experience in desktop hardware, operating systems, smartphones, and printers.

7+ years' experience in Microsoft products (Windows 10, Office, Web Ex, etc.)

7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.

Desired Experience:

  • Microsoft SCCM Support and Application Packaging
  • Symantec Anti-Virus and PGP Whole Disk Encryption
  • VMWare Workspace One
  • PowerShell
  • DELL Hardware Break/Fix Repair
  • Ability to work in a CIP (Critical Infrastructure Protection) enviornment

Additional Skills:

  • Hands-on troubleshooting experience with the ability to perform under intense scrutiny
  • Working technical knowledge of current protocols, operating systems, and standards
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivated and directed, with the ability to effectively prioritize and execute
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation with a focus on customer satisfaction
  • Highest degree of professionalism and integrity
  • Flexibility to be on call during off hours and weekends
  • Ability to research and test new technologies and solutions
  • Time management and organizational skills

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