Position: Help Desk Technician
Location: Washington, DC- 5x Onsite- Local
Duration: 1+ year
Clearance: No but Treasury/IRS clearance preferred
Our client who supports several government clients in this case the US Treasury is seeking Help Desk Technicians provide support to help enable our customers to work efficiently. You'll be the first to respond to requests for support and will use this hands-on experience to build a history of support trends for the technical team to prioritize.
Top 3 Required Skills:
- M365
- Windows troubleshooting
- A e
- PowerBI Dashboards
- Remote Desktop/Zoom/MS Teams
Required Knowledge, Skills, and Experience:
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
- Proficiency in Windows troubleshooting and device support
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
- Experience with A e, Power BI, Power Automate, Visio, Planner, Project
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
- Knowledge of cloud security best practices and compliance
In addition to the requirements listed above, the following experience is preferred:
- Experience supporting a hybrid work environment that includes support of staff deployed worldwide
- Strong communication and interpersonal skills
- Ability to work under deadlines and to adapt to changing circumstances
- Collaborative team spirit, cultural sensitivity, and a strong desire to learn
- Minimum 7 years of IT support experience
- Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred