Job Description :
Help Desk Support for the State of Georgia
Location: Atlanta GA
Duration: 6+ Months
Client: GA DCA

Primary Responsibilities:
Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise.
Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
Provided documented service procedures for all resolutions.
Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices
Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications.
Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.
Perform printer installations and toner replacement activities.
Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint)
Skills:
Service Now incident reporting
SharePoint Support
Desktop Support - Windows 7/10, Office 365, A e Professional

Client : State of Georgia