Job Description :
Title: Desk Side Support Location: Dallas, TX(onsite from Day 1) Salary: $Negotiable Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 7/10 OS issues. Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Create scripts to automate processes and installations Create new documentation and update existing documentation with

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