Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Seasoned professional with extensive technical experience to Monitor, Support, and enhance system monitoring, reporting activities, and IT observability for enterprise computing systems. Responsible for configuring sophisticated monitoring tools, monitoring the performance of critical hosts and services, and developing automation scripts for process optimization where applicable. Additionally, the role will include implementing and managing observability practices to ensure comprehensive visibility into system performance and health.
Key Responsibilities:
Monitor enterprise computing systems, networks, and applications in production and quality assurance environments with a wealth of technical expertise.
Conduct rigorous application and infrastructure availability checks, delivering comprehensive status reports.
Configure advanced monitoring tools, including the establishment of notifications for alerts, tickets, and logs.
Implement and manage observability practices, including metrics, logs, and traces, to provide comprehensive visibility into system performance and health.
Leverage scripting and software tools to automate processes, showcasing high technical proficiency.
Participate in Incident Reports (IR) methodically, from opening to updating and closing, adhering to established standards.
Contribute actively to the investigation and resolution of problems causing incidents within the scope of responsibilities.
Maintain meticulous documentation for monitoring systems, including standard operating procedures (SOP).
Execute the documented handover process effectively, ensuring a smooth transition for the next monitoring shift by highlighting priority items and issues.
Availability to be on call once a month from 7pm-7am.
Essential Job Functions:
Establish achievable Service-Level Objectives (SLOs) by tying health and performance to business value and digital experience.
Prioritize support for open standards instrumentation, collection, and processing, with a focus on metrics ingestion, trace correlation, and logging standards.
Collect system and application logs and centralize the storage of log data for analysis and transformation.
Embed a log collection agent during instance configuration to ensure seamless and automatic deployment.
Enable achievable SLOs by using log analytics to augment, accelerate, and automate incident identification and resolution.
Establish control over the increasing amount of observability data by using telemetry pipelines and preprocessing telemetry at the edge.
Firm understanding of ITIL ideology and nomenclature.
REQUIREMENTS
Five (5) + years of experience in system monitoring, reporting activities, and IT observability, showcasing technical proficiency.
In-depth knowledge acquired through a bachelor?s degree in business, Computer Information Systems, Engineering, or a related field, coupled with significant years of hands-on experience in computer systems.
Proven ability to decipher requirements from business users and communicate effectively through various channels, including verbal, written, and face-to-face interactions.
Proven ability with application and Infrastructure monitoring platform administration.
Solid understanding of fundamental software and hardware concepts, coupled with expertise in tools such as ScienceLogic, Service Now, or other monitoring platforms, in addition to Word, Excel, Visio, and others for meticulous documentation.
Demonstrated ability to excel both independently and collaboratively within a team environment, contributing decisively to decision-making processes.
Strong meeting facilitation skills and the ability to cultivate relationships with the user community and IT personnel through robust interpersonal skills.
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.