Position: Clinical Project Manager with Spotfire
Location: Santa Monica, CA
Job Description:
Must have Skills: Good experience with Spotfire, Powershell/Python
Job Summary: Project Manager responsible for administration and application support of biometrics applications for a US based bio-pharma.
Key Responsibilities:
Stakeholder Management:
- Communication with Business users related to resolving queries, obtain clarifications and providing updates
- Setup Business bridge calls to update status of Critical incidents / Outages
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management:
- Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage queue effectively and allocate tasks to the team based on an allocation plan.
Service Tracking:
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
- Ensure quality of deliverables.
Service Execution:
- Comply to defined process during task execution (including problem management, KEDB management etc.).
Knowledge Management:
- Contribute and participate proactively in knowledge sharing sessions
- Provide complete KT to support teams before any production release.
People Management:
- Manage and mentor the mentees (team)
- Provide inputs for development of learning plan for the team
- Act as a buddy for new hires
- Shares recommendation towards Performance management and recognition of team members.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures
- Participate in project and organization initiatives led by the Delivery leadership
- Contribute new ideas and innovative approaches at work, including CSI themes
- Collate data and provide inputs for reporting requirements
Business Development and Customer Relationship Management:
- Participate in customer meetings and provide project updates.
Account Operations:
- Perform task estimation; guide the service analyst on estimation
- Co-ordinate shift operations and logistics.
Audit:
- Participate in audits as necessary.