Job Description :
Position: Clinical Application Support Lead Location: Minneapolis, MN Type: Contract Job Description: 8-10 yrs experience in Life Sciences and in Clinical domain. Knowledge of operational study data and Clinical Trial Management systems. Experience in Siebel Admin and Configuration Strong database knowledge and query languages (e.g. Oracle, SQL Familiar with creation and maintenance of data models, relationships and flow Developing custom scripts for Reports based on data extracts from the CTMS database Resolving CTMS related requests in a timely fashion; Enter data and maintain Investigator data within the CTMS based on requests received by the business users Maintaining contacts with CRA, CMPL's and Study team for study related queries. Maintaining contact with study investigators & Able to build a new study and sites in CTMS Experience and knowledge in Oracle Clinical is preferred Exposure to ITIL processes and experience in application support Good customer liasoning skills and to offer support and resolution to the customer Work with offshore to resolve tickets, perform ticket analysis and report status and metrics to customer and management