Job Description :
Greetings Hope you are doing great and Safe Please find below position and let me know your interest with your updated resume Position: Call Center Executive/Lead Location: Chicago, IL (Locals are Highly Pefered) Contract W2 Need 1-2 Years of experience and In bound experience Job Description We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Open to work on Weekend's if and when needed. Regards Chaitanya Reddy Email: