PMCS SERVICES
Austin, TX
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Job Description :
PMCS is seeking a motivated Call Center Agent to join a high-performing Contract Tracing operations team.
What you will do:
Manage large amounts of calls in a timely and effective manner
Identify customer needs
Research customer problems
Provide the right solutions to customers
Keep records of all customer conversations on the call center database
Meet targets in terms of quality of conversations
Skills Required:

Good communication skills, especially listening, will allow you to ask better, more relevant, questions of customers.
Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and also switch channels frequently – from the phone to email, for example.
If you are interested in this opportunity, please apply asap. https://app. unnanu. com/jobboard/apply/JID000001257?source=TechFetch
             

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