Job Description :
VDart is a IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle's Fastest Growing Companies; NMSDC's National Supplier of the Year; Ernst & Young's Regional Entrepreneur of the Year and more. Title: Deskside Support L2 Location: Dallas,TX Duration: Fulltime Job Description: Essential Have 6+ years' experience in IT including 4 years' experience in IT infrastructure. Good exposure on Windows environment Windows XP, Vista 7, 8, 10 Good experience on any Macintosh 10.5.x, 10.6x,10.7.x Desktop/Laptop OS build Imaging using Ghost software Printer/MFD support Good knowledge on Microsoft Office Suite O365 & Outlook setup/troubleshooting Knowledge of Mobile Device Management Strong customer relationship handling skills Strong People management experience. Skills in examining and re-engineering operations and (ITIL) procedures and processes and ability to analyze, optimize and implement these processes as well as new strategies Experience in creating new processes & process documentation Be articulate, good communication (both oral and written Ability to relate at all levels and to explain process concepts using a variety of verbal, written and graphical methods. Possess a good understanding of IT concepts and solutions Ability to Delegate, Analyze, Organize and Priorities problems effectively Good reporting & presentation skills Ability to work under pressure. Flexibility, problem solving and teamwork. Good communication skills. Ability to work well within a team or on a more independent basis. Able to balance and progress parallel activities. Experience in SLA base environment Desirable Have a 3+ years' experience in a similar International environment Well versed with Incident Problem and Change Management ITIL processes Strong vendor coordination skills Should be able to use Ticketing tool like SNOW, Remedy and manage queues Ability to work with minimal guidance and drive things to a logical conclusion Working history within global / European companies Good team player Hardware and Software Inventory/Asset management Assistance in liquidation of assets work Assistance in litigation related data discovery work Assistance in Patch Management client side troubleshooting Assistance in software distribution using SCCM/Bigfix Key Words: Desktop support infrastructure Macintosh ITIL if your skills match our requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc