Job Description :
VDart is a IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle's Fastest Growing Companies; NMSDC's National Supplier of the Year; Ernst & Young's Regional Entrepreneur of the Year and more. Job Title: Deskside Specialist Location: Dallas, TX Mode: Contract Position: DSS (DOC) - IT Specialist Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end-users (up to and including Executive Level Support) Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 7/10 OS issues. Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all users Perform regular walkthroughs to provide proactive support Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Support the DOC Storm Restoration Center when called upon (requiring shift and after business hours work, including weekends while the Restoration Center is open) Job Requirements: Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role) 5+ years' direct experience supporting end-users in a geographic area (can require travel of up to and exceeding 100 miles from base location) 7+ years' experience in desktop hardware, operating systems, smartphones, and printers. 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Time management and organizational skills if your skills match our requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc