Job Description :
IT Enterprise Data Services team is seeking an experienced Business Systems Analyst with an extensive background in delivering scalable and robust enterprise integration, data warehouse and business intelligence solutions for a global company. You will be a key contributor on the Enterprise Data Services team delivering on mission-critical Tableau/business intelligence projects that run our global business.

The successful candidate possesses strong analytical, written, oral and consulting skills, able to articulate and document functional requirements, technical solutions for business users and development team. The Business Systems Analyst is a key member of the IT Enterprise Data Services team and will primarily focus on Tableau and BI across the functional areas. This role is within the Information Technology organization and supports a variety of business units throughout Salesforce.com worldwide. Our ideal candidate must possess the business and technical skills/experience prescribed, enjoy working in a highly dynamic, fast-paced and high-growth environment, as well as be experienced at managing complex projects in support of an overall EDS program.

Responsibilities

Engage with the business users at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements and make recommendations on the solution and implementation.
Drive, develop and maintain numerous project Tableau deliverables that support the program, including functional/non-functional specifications, data mapping/transformation, solution design, process diagram, acceptance criteria, UAT and other project artifacts.
Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation.
Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT
Define, discover, interpret data models, and assist in design and configure of analytics reporting dashboard to help business users make informed decision.
Partner with various business partners and solution teams to evaluate how to best leverage integration, data warehouse and business intelligence functionality to meet evolving business requirements and information needs.
Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
Provide functional leadership during technology enhancements/upgrades/implementations and work successfully as a liaison with various internal business/technical partners.
Partner with the support organization to provide training, support and technical assistance to operation team and end users.
Participate in Agile scrum team, write/enhance/research user stories and be responsible as business lead and central subject matter expert.
Help streamline work process to improve efficiency and consistency.

Required Skills/Experience

Bachelors Degree with 3-5 years of hands-on experience as a business system analyst type role implementing and/or leading enterprise software, specifically in the areas of ETL, EDW and BI.
Strong background in driving and gathering business requirements, assessments, solutioning specially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings and reporting.
Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
Strong background in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
Hands-on experience with databases and using SQL tools like SQL developer, SQLplus, Toad for data query, analysis and validating test results.
Experience and knowledge of ETL, EDW, data modeling and reporting/analytic tools.
Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems; ability to learn new applications and technologies.
Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation and user acceptance criteria.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent team player able to work with virtual and global cross functional teams with the flexibility to work in different time zones.

Desired Skills/Experience
Experience with leading technologies and platforms, such as Salesforce, Workday, Coupa, Concur, Oracle.
Experience in creating reports from tools like Excel, Tableau, Business Objects, Google Analytics, Salesforce Einstein (Wave) or Anaplan.
Possess business functional domain knowledge in areas like Sales, Marketing, Finance, IT, HR, Legal, Compliance.