Job Description :

Job Title: IT Business Intelligence Architect - Level II

Location: Hartford, CT

Duration: 6+ Months

Pay Rate: 80 85$/HR on C2C/1099

Note: Selected candidates need to be on board Onsite. They need to pick their on- boarding documents and equipment manually. No expenses will be paid for travelling

Job Description:

The UX Researcher will support the mission by work with Client product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Researcher will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process.

In addition, you will help scale user research at the Client by joining a team of user researchers within a growing tech and design space. You and your team will become trusted and work with a diverse set of state partners to understand, improve, and test varied government products and designs. The candidate should also have experience working in an Agile environment.

Experiences Required for This Role

UX Research At least 3 years of experience and use cases with the following:

Conduct primary and secondary user research

Conduct and evaluate quantitative and qualitative research

Perform market and ethnographic research

Work closely with cross-functional teams to identify and evaluate research topics

Plan and implement user research strategies and methodologies

Advocate research findings to diverse audiences through written and oral presentations

Mentor and coach junior UX researchers on the team

Perform usability studies with consumers

Ask questions, gather data, and analyze data

Use a diverse set of UX research tools

User Acceptance Testing At least 3 years of experience and use cases with the following:

Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs

Helping to discover problems while the service is being developed, not once it is live

Checking the operating environment to make sure test results are valid

Helping increase user and agency confidence in future service or product delivery

Helping reduce the risk of reputational damage

Recruiting and leading testing groups

Running research sessions with users

Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline At least 3 years of experience and use cases with the following:

Working with enterprise scale digital platforms and products

Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence

Performance in Complex Situations At least 3 years of experience and user cases with the following:

Communication and collaboration with state-wide partners

Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

Comfort in blazing a path through an ambiguous work environment

Judgement fitting to the ever-changing environment

Government-specific task management

Knowledge, Skills and Ability

UX Research & Testing

Ability to share research results quickly and effectively

Ability to perform all research-related tasks including research, planning, evaluating, and iteration

Ability to formulate specific, answerable, and practical questions

Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions

Experience with remote testing tools

A strong desire for creative problem-solving with a positive attitude

Excellent time-management skills

Knowledge of best practices for user experience research and testing

Willingness to participate ethnographic research and interviews

Performance in Complex Situations

Ability to distill complex concepts into simple ideas

Exceptional verbal and written communication skills

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Comfort in blazing a path through an ambiguous work environment

Prioritization, organization, and triage in an independent environment

Understanding of the Agile development process

Team Player

Supporting teammates' skills and behaviors development and delivery

Communication and collaboration with state-wide partners

Creative and analytical thinking with strong problem-solving skills

Judgement in dealing effectively and diplomatically with government staff

Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

A bachelor's degree or higher in graphic design, marketing, communications, or related field

2 years professional experience in design, communications, management, or testing

1 year of user-centered design

1 year of user research and analytics

Required/Desired Skills

Skill Matrix

Skill Matrix


Years of Experience

Overall IT Experience

Communication (1 - 10)

User Experience Design (UX)

Presentation skills


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