Job Description :
Business Analyst || Work Location : San Jose, CA Market rate Job Description: • 2-3 years of Experience in Linux/Unix (Mandatory) • Knowledge about Networking (TCP, IP, UDP, DHCP) • Network tools (Ping, Traceroute, tcpdump, dns lookup and others) • CCNA in Routing and Switching (Not mandatory, but highly preferable) • Experienced in technical troubleshooting and providing quick STF/LTF to customers. • Experienced in working in fast paced customer support teams/tools. • Track/manage/close the support tickets to ensure SLA's are adhered. • Experienced in making quick decisions during P1,P2 and setting up/working in war-rooms. • Strong analytical, problem solving and organizational skills. • Strong written and verbal communication skill • Engage with the Business Unit troubleshoot existing issues and provide guidance to future releases • Methodologies such as Agile, Waterfall.