Key Responsibilities:
· Functional Discovery & Design: Lead functional discovery sessions alongside Solution Engineers and Architects to fully understand and document the client's current workflows. Spearhead the functional design process; ensuring solutions are tailored to meet client needs.
· Strategic Recommendations: Work closely with clients to formulate recommendations for future workflows, considering both short-term and long-term objectives, goals, and technical limitations. Verify these recommendations are practical and meet client expectations before formalizing in Statements of Work (SOW).
· Cross-functional Collaboration: Work with Partner’s Services, Product, and Engineering teams to assess the technical feasibility of proposed solutions. Ensure alignment across business, technical, and compliance requirements for a unified implementation strategy.
· Implementation Leadership: Manage the implementation process, coordinating with the Partner’s Engagement Manager to organize initial kick-off and discovery sessions. Lead the discovery phase, modifying workflows as needed and facilitating change management processes.
· Documentation & Communication: Maintain clear documentation of all workflow changes and configurations, obtaining agreement from both internal and external stakeholders. Serve as a consultative resource throughout the implementation, encouraging continuous improvement through feedback loops.
· Customer Feedback Integration: Proactively engage with internal teams to convey and integrate customer feedback, influencing future product enhancements and solutions.
Qualifications:
· Bachelor’s degree in Engineering, Technology or Human Resources Management (accompanied by demonstrable technical exposure or experience)
· Minimum of 3 years of experience supporting Talent Intelligence platform implementations or other HCM software (e.g., Workday, SuccessFactors, Eightfold, Oracle, Taleo).
· Demonstrated technical experience in leading functional design processes and configuration for Talent Acquisition, Talent Management, Talent development and other talent related areas.
· Exceptional communication skills with ability to effectively present and discuss technical solutions with clients and internal teams.
· Proven track record of successful technical project management and implementation, capable of navigating complex project requirements and change management processes.
· Strong initiative, ownership, and independent judgment.
· Willingness to travel 0-25%, depending on project requirements and client needs.