Job Description :
Position: Business Analyst -
Location - San Bruno (US - San Bruno)
Duration – 6+ months
Rate – 60 Corp- Corp
Mode of Interview : Telephonic and video
Local candidates preferred
Online Grocery/Pickup Store Support team
Supports the GM/Grocery Pickup team and stores by analyzing and resolving store related issues, delivering relevant updates on trends, expertise in field issue management, providing input on system updates/upgrades, and ad hoc analysis for current business initiatives. Ability to work closely with Bentonville and Sunnyvale business partners to ensure Stores and Field Associates are supported quickly and successfully.
Position: Online Grocery Pickup/Delivery Support
Ownership of all Support Queues
Work with Store and Field Associates to triage, analyze and resolve reported issues
Review and resolve all reported issues within identified SLA’s
Coordinate with multiple technical teams for issue resolution and lead COEs (correction of errors) when necessary
Escalate issues impacting the business to leadership when appropriate.
Provide and improve current support processes continuously from learnings
Provide weekly updates on trending and high priority issues.
Qualifications:
Ability to multitask and prioritize work in a high paced work environment.
Ability to quickly address obstacles hindering issue resolution and escalate as needed
Excellent communication and interpersonal skills
Strong documentation skills
Must be able to communicate at a level appropriate to the audience (peers and senior management
Bachelor's Degree in Computer Science, Information Systems, Business Administration, Economics or other related field.
Highly knowledgeable about business processes and workflows
Knowledge/experience of ticketing systems is a plus (Jira and ServiceNow)
eCommerce experience a plus