Key Responsibilities:
- Act as a liaison between business users and technical teams to ensure accurate and timely delivery of program enhancements.
- Facilitate user requirement workshops and translate business needs into clear, actionable technical specifications.
- Collaborate closely with Product Owners, developers, and QA teams to guide solutions from concept through deployment.
- Analyze and document business requirements, user stories, and acceptance criteria.
- Organize and prioritize user stories for Agile development sprints.
- Support testing efforts by creating test plans, writing test scripts, and logging defects.
- Prepare system documentation, including process flows, customer journey maps, and business process models.
- Conduct user research, experience mapping, wireframing, and usability testing to inform product design.
- Apply critical thinking to diagnose and resolve complex system and process issues.
- Engage with internal and external stakeholders to ensure alignment and transparency throughout the development lifecycle.
- Continuously learn and adapt to new technologies and tools to support evolving program needs.
Qualifications:
• Experience with Agile/Scrum methodologies and tools.
• Strong attention to detail and a commitment to delivering high-quality results.
• Excellent communication and collaboration skills in cross-functional team environments.
• Ability to facilitate meetings and decompose complex business processes.
• Proficiency in creating business process documentation and workflows.
• Self-starter with the ability to learn new systems and technologies independently.