Job Description :

Mandatory Skills : Salesforce service cloud

  • 10+ years of Project Management and at least 5+ years managing Salesforce project.
  • Certified Scrum Master (CSM) or PMP preferred
  • Experience with Agile development processes like Scrum, Kanban, XP preferred
  • Create and manage detailed project plans utilizing the Program Office standards (MS Project)
  • Creates cohesive project plans with identifiable critical path, task dependencies, and major milestones, and manages the approved plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.
  • Proactively identify and manage risks, issues, and dependencies, and develop plans to escalate and mitigate them
  • Identify dependencies across the current technical infrastructure and any current development efforts to ensure that teams are in sync
  • Provide project governance with clear and consistent communication of project level status to executive leadership, project sponsors, and stakeholders
  • Represent the PMO and advocate for project management standards and best practices
  • Collaborating across departments to establish release and product development schedules.
  • Supporting product, development, and quality teams with iteration planning, story breakdown, breakdown activities.
  • Calculating and tracking team productivity (velocity), to help determine and manage to release timelines.
  • Communicating release schedules and timelines to other departments,
  • Create hour by hour cutover plan, that includes all planned infrastructure/device migration/deployment activities, including periodic updates
  • Work on end user communication plan to ensure adaptability of new infrastructure/device and minimal operational impact to the users
  • Facilitate/participate in key Agile rituals across Scrum teams
  • Coach team members as needed, including resolving conflict
  • Manage projects in SharePoint and Confluence; create process flows or other architectural diagrams
  • Skilled at gathering and building functional requirements to Salesforce service cloud functionality/feature
  • Adept at implementing best practices on processes and solutions, new technologies
  • Lead team members in the Salesforce service cloud technology domain
  • SFDC Certifications Service Cloud Consultant & Salesforce Certified Administrator

Shares Salesforce best practices and consulting to Client's team throughout duration of the project, capitalizing on the vast depth of experience on the Salesforce service cloud platform.


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