Job Description :
Job Description: Overview: ???? ?? ?? ??The Business Analyst is responsible for the analysis, configuration, management, and reporting for the application portfolio MassDOT. ?? ???? ?? ?? ??The Business Analyst is accountable for working with the business units, application development teams, and infrastructure teams to analyze existing systems and make recommendations for improvements or alternative solutions.?? ???? ?? ?? ??This position focuses on supporting the application portfolio supported by the Applications Operations teams ?? Responsibilities: ???? ?? ?? ??Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business requirements. ???? ?? ?? ??Analyze user system needs and issues, and identify potential process improvements. ???? ?? ?? ??Prepare specifications for custom reports and queries from vendors, end users, and IT leadership. ???? ?? ?? ??Support Applications Operations initiatives in the development of work plans, estimates, and timelines. ???? ?? ?? ??Gather and document workflow, high-level and detailed gap analysis and sometimes business and technical requirements by guiding stakeholders through their workflow processes. ???? ?? ?? ??Manage system improvements in coordination with business, vendors and application development teams. ???? ?? ?? ??Ensure effective communications between the business, internal IT staff, and vendors. ???? ?? ?? ??Ensure business inclusion throughout the management of the project schedule, project decision making, training, etc., ensuring all business needs are met. ???? ?? ?? ??Establish a communication strategy in partnership with the business and IT sponsors to effectively communicate project related information to team members, IT management, and customers throughout the project life cycle. ???? ?? ?? ??Facilitate the definition for future project scope, milestones, tasks, deliverables and resource requirements. ???? ?? ?? ??Lead initiatives to enhance application capabilities. ???? ?? ?? ??Escalate issues that require executive attention. ???? ?? ?? ??Maintain and manage current state and future state documentation, help build run books to operationalize current implementation. ???? ?? ?? ??Develop use case scenarios for user acceptance testing process. ???? ?? ?? ??Assist with testing, when required ???? ?? ?? ??Help resolve incidents by doing adequate research and direct to relevant team for resolution ???? ?? ?? ??Perform data analysis of vendor performance as requested by IT leadership. Skills ???? ?? ?? ??Experience in project management and SDLC within an IT organization. ???? ?? ?? ??Ability to define, manage and exceed customer expectations. ???? ?? ?? ??Strong intellectual curiosity and capacity for professional growth ???? ?? ?? ??Ability to effectively communicate and build consensus across various project stakeholders including, IT management, business customers, team members, IT Operations staff, and other IT colleagues and team members. ???? ?? ?? ??Perform with a strong sense of urgency. ???? ?? ?? ??Attention to detail with the ability to manage multiple priorities. ???? ?? ?? ??Strong analytical and documentation skills. ???? ?? ?? ??High level of professionalism and focus on quality. Qualifications ???? ?? ?? ??BA/BS degree in Business, Computer Science or related field. ???? ?? ?? ??3+years of relevant work experience preferably in a matrix IT organization. ???? ?? ?? ??Ability to work independently and within a team environment. ???? ?? ?? ??Demonstrated track record of successful projects that are delivered on time, within budget, and with high quality. ???? ?? ?? ??Demonstrated experience managing vendor contracts and implementations. ???? ?? ?? ??Prior experience on projects with federal, state or local government desired but not required ??