Job Description :

*Roles & Responsibilities
Monitor and coordinate incident response for on premises/ cloud hybrid solutions across Customer Support, Product Groups, Technical Account Managers and Third Party vendors ensuring optimum customer support
Monitor social media to provide insight into product social sentiment
Monitor Forums and assist in resolving customer queries regarding Azure Stack
Ongoing evaluation of service performance, incident response, problem management, incident mitigation against service level agreements (SLA)s.
Work closely with operating partner(s) and product groups to drive bug fixes to ensure definitive problem resolution.
Skills & Qualifications
A minimum of 5 - 7 years of program management experience in the context of operations-related fields is required.
Excellent communication skills and team player with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally.
Must possess broad problem solving and analytical skills. Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure when the situation is ambiguous

Strong negotiation skills and conflict management skills.
Understanding of Cloud and Data Center technology including:

Acclive, is an IT Services Company working with Fortune 500 clients and is based out of Arlington, Virginia. Acclive works extensively in all the major industries like BFSI, Oil and Gas, Utilities, Healthcare and many more. Acclive is focused on providing customer centric solutions, and has an offshore-onshore model.


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