tanishasystems
Boston, MA
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Job Description :
 Job Title : Office 365 Exchange Lead
Location: Plymouth, MA (Onsite )
Type of Hire : FTE Permanent  
 
  • Drive data storage infrastructure from "current state to future state” with a focus on modernization & continuous improvements
  • Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs.
  • SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred. The positions require the ability to design, develop & implement solutions to modernize the customer environment
  • Must be highly experience in managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, Teams/Skype, Exchange, Outlook etc.)
  • Working knowledge of Office365 Security and Compliance Centre
  • Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective
  • Experience with email system (e.g. on premise and cloud) administration services (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components
  • Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)
  • Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment – On-Prem & Cloud
  • Provide end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner
  • Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems
  • Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)
  • Experience with Perform mailbox provisioning (e.g., retention, size, archival)
  • Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online
  • Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services
  • Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams
  • Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests
  • Ensure to create and maintain Standard Operating Environment (SOE) image with up-to-date patches
  • Proactively monitor the performance of compute instances and identify RCA and make approve changes to improve efficiency and effectiveness of applications
Must Have's:
  • Education: Bachelor's degree in equivalent industry experience
  • Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)
  • Focused on continuous service improvements of customer's O365 landscape
  • Experience with using IT service management tools (e.g.; ServiceNow)
  • Excellent communication, organization and writing skills are required
  • Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications
Good to Have:
  • Microsoft 365 Certified: Enterprise Administrator Expert
 


Client : Zensar
             

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