Job Description :

Role: Senior JIRA Administrator

Location - Rhode Island -
Onsite & Hybrid
 
  • 10+ years’ of experience in supporting JIRA
  • Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure
  • Provide application support for JIRA and Confluence to IT the rest of the business
  • Understanding of JIRA APIs and webhooks
  • Support JIRA and Confluence users
  • Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
  • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
  • Implement custom xml based JIRA gadgets
  • Support and configure JIRA plugins as required
  • Generate documentation on workflows and processes implemented in JIRA to support runbooks
  • Create JIRA projects, queries and reports as required
  • Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java)
  • Configuring & managing development & testing sandboxes
  • Develops and maintains integrations between Service Now and other systems
  • Understand tools ITIL support framework to ensure strong understanding of processes
  • Creates logic flow charts and process diagrams based on client need
  •  
  • Servicenow experience preferred
 
 


Client : State of RI

             

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