IT ASM/Operations Manager @ 100% Remote - Contract

Remote, Work from Home Remote Work from Home 00000

Date : May-04-21

IT ASM/Operations Manager @ 100% Remote - Contract

Remote, Work from Home

May-04-21

Work Authorization

US Citizen
GC
H1B
GC EAD, L2 EAD, H4 EAD, TN EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

12

Sp. Area

:

Others

Sp. Skills

:

Others

Consulting / Contract

Remote Work from Home

Required Skills :

Telecom, Splunk

Preferred Skills :

ASM, Telecom and financing domain

Domain :

Financial, Telecom

Work Authorization

US Citizen
GC
GC EAD, L2 EAD, H4 EAD, TN EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

12

Sp. Area

:

Others

Sp. Skills

:

Others

Consulting / Contract

Remote Work from Home

Required Skills :

Telecom, Splunk

Preferred Skills :

ASM, Telecom and financing domain

Domain : Financial, Telecom

Apply Now

VTekis Consulting LLC
Alpharetta, GA
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Job Description :

Position: IT ASM/Operations Manager
Location: 100% Remote
Duration: 6-12 months contract

Mandatory Skills: ASM, Telecom and financing domain

Job description:

10+ years of hands on experience in handling ASM projects
Knowledge of application Maintenance and Support Services activities including providing - Corrective, Adaptive, Preventive, and Perfective Maintenance.
Day-to-day management of IT operations for Applications Support and Maintenance (ASM) services
Provide regular and accurate management reporting on IT Service performance.
First point of leadership escalation for any service operations related issues
Coordinate internal resources and third parties/vendors for issue resolution
Customer management – Should be able to build rapport with customer. Handle customer calls, Bridge calls and manage customer.
Manage SLA(s), Quality delivery and should be able to handle P1/P2 issue communication and bridges.
Adherence to operations/ITIL based process. ITIL v3 certification preferable
Identifying and managing issues applicable to the relevant process compliance
Presenting any issues, risks, or concerns to the concerned stakeholders
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Telecom and financing domain experience preferable
Basic knowledge of Splunk, Grafana, AppDynamics preferable

--

,
Harish Kumar

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