Job Description :

Position: AS400 Production Support Consultant

Location: Atlanta, GA


Job Description:  

• Troubleshoot application issues by analysing data/application/interfaces.

• Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies.

• Work on Incidents, Service requests, Problem Records/Tasks and Change Requests within SLA

• Respond to and act on Alerts within SLA

• Perform level of effort estimates for assigned tasks and change orders.

• Identify root causes for technical issues in production.

• Develop code updates to fix reported defects.

• Provide detailed information to clients as required.

• Follow the production support best practices

• Comfortable with handling night alerts in shifts



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