The Salesforce Administrator will manage day-to-day Salesforce operations, support users, perform configuration, and ensure smooth functioning of the Salesforce platform. The role is ideal for a strong Admin with experience in Sales Cloud or Service Cloud support and user management.
Key Responsibilities:
- Perform daily Salesforce administration tasks including user setup, roles, profiles, permission sets.
- Configure objects, fields, flows, validation rules, page layouts, record types, and reports/dashboards.
- Manage data quality, data loads, and duplication audits.
- Work closely with business teams to gather requirements for enhancements.
- Support Service Cloud users (Cases, Console, Knowledge, Omni-Channel).
- Assist in deployments, sandbox management, and testing.
- Monitor platform usage, licenses, and system performance.
- Provide end-user training and documentation.
- Coordinate with external vendors and technical teams for break/fix and enhancements.
- Required Skills & Experience:
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- 3–6 years of Salesforce Administration experience.
- Hands-on experience with configuration, flows, automation builder, and reporting.
- Strong understanding of Service Cloud or Sales Cloud processes.
- Experience with data tools (Data Loader, Data Import Wizard).
- Good communication and stakeholder-management skills.
- Salesforce Admin Certification (ADM-201) required.
- Additional certifications (Advanced Admin, Platform App Builder) are a plus.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law