Job Description :
Position : Salesforce- Sr. Business Analyst
Location : Troy, MI
Duration : 12 months
Skill required :Salesforce Service Cloud Admin,Black Knight Mortgage Servicing Platform (MSP), mapping to MSP Web Services ,Bulk Data Extract (BDE) , Jira, SQL

Description of Skills & Responsibilities:


Proven strength in interpreting customer business needs and translating them into application and operational requirements.
Excellent communicator with ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner
Excellent analytical and problem solving skills.
Excellent organizational skills. - Excellent understanding of business process.
Strong experience with software development methodologies such as Agile, SCRUM, Waterfall, etc.
Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
Proven ability to easily adapt to changes in processes, procedures and priorities.


Salesforce Service Cloud Admin experience such as developing reports, validation rules, workflows and pick lists
Black Knight Mortgage Servicing Platform (MSP), experience mapping to MSP Web Services and Bulk Data Extract (BDE) a plus
Proficient with Jira and Confluence
Authoring of structured query language (SQL) scripts
Web service concepts and ability to test web services and interpret responses
Understanding of testing concepts through the software development lifecycle (unit, performance, regression) and capability to write test cases and test plans.


The Sr. Business Analyst will manage the Salesforce Enhancement Workstream for client''s Performing Servicing Team.
Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
Validate development matches the business expectations before moving items to QA monthly.
Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology.
Facilitate UAT with the Business Units prior to Monthly Release.
Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse and IT Operations.
Facilitate monthly priority meeting with business leaders to review requests and stack rank prioritized requests.
Manage the request in take process and properly set Business Unit expectations.
Facilitate daily scrum meeting with Developers and Salesforce Admins.
Collaborate with other IT Teams and Business Units with an interest enhancements made by the Workstream.
Some Salesforce report development and data loading.