Job Description :
Some responsibilities include but not limited to:
Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software

Determine appropriate hardware and software based on corporate policy and end user requirements

Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues

Use corporate incident management system to record and track all support work

Maintain accurate hardware and software records for corporate assets

May assist with the procurement of hardware and software

Support team’s abilities and functions through positive customer relations

Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams


Qualifications:
Four-year college degree in a technology-related discipline

Minimum of 5 years of technical level 2nd or level 3 tech support role

Superior customer service skills

Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment

Strong professional experience in a Windows 7/10 Enterprise environment

MAC OS experience required

In-depth knowledge of Android and Apple iOS and mobile device technologies

Superior analytical and problem-solving skills

Ability to work within a team environment

Ability to independently plan, organize and prioritize one’s own activities

Ability to express ideas clearly in both written and oral communications

Ability to communicate technical information to a non-technical audience in a clear and coherent manner

Ability to effectively lead technical teams, to bring about technology solutions

A+ certification preferred

Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Create, maintain & publish support documentation as needed

Local travel may be required

Occasional evening and weekend work may be required

Ability to lift and move desktop and other related hardware