Job Description :
Hi ,

Hope you are doing good..!!

Title: Amazon Connect Consultant

Location: SFO CA
Duration: 6+ months


Amazon Connect Project role: -  Techno Functional.. Need Senior... Enhancements related project. Agile approach.. ...Enhancements on Existing Large implementation of Amazon Connect.. .. Around 100K calls per day.. High Volume.. Large number of Agents on the tool.

Client requires resources with a deep understanding of the AWS ecosystem and its ability to interact with 3rd-party systems (i.e. Salesforce, home-grown APIs).

Key skills required include:

Working with leadership and key stakeholders to gather requirements and implement internal changes

Ability to architect consumer-focused support experiences across numerous personas and lines-of-business

Strong project management skills and the ability to juggle multiple projects and deliverables at once while keeping tight and ever-changing deadlines

Provide on-going support and system administration to quickly fix issues

Deep knowledge of the AWS ecosystem, including Amazon Connect, S3, AWS Lambda, CloudWatch, and IAM. 5+ years of experience is preferred.

Strong development experience in building and maintaining enterprise integrations (i.e. via AWS Lambda, home-grown APIs, etc.).

Experience with Salesforce; Administrator and Service Cloud certifications preferred

Kethan Reddy
Phone Number
Phone Number ext. 148
Company URL: 



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