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ORM Expert
Pittsburgh, PA
Pittsburgh
PA
15282
Date
: Dec-14-17
2017-12-14
2018-12-14
ORM Expert
Pittsburgh, PA
Dec-14-17
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior
Rate/Salary ($)
:
Open
Duration
:
6 months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
H1B OK
CONTRACTOR
Required Skills
:
ORM, Risk Control, Matrix, Risk Management
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior
Rate/Salary ($)
:
Open
Duration
:
6 months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
H1B OK
CONTRACTOR
Required Skills
:
ORM, Risk Control, Matrix, Risk Management
Preferred Skills
:
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Pace Computer Solutions Inc
Columbia, MD
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Job Title: ORM Expert
Location: Pittsburgh, PA
Duration: 6+ months
6-8 yrs experience
Operational
Consistently deliver on the Service Level Metrics (Productivity, Accuracy, Timeliness, etc, as defined for the process, so as to deliver Superior Customer Service. The above include unit/team/agent level metrics.
Ensure achievement of goals set on a consistent basis. The goals would be team as well as individual goals that are set on a yearly/monthly/daily basis.
Ensure test plans and test scripts are completed as allocated within the committed TAT, keeping in mind the expected productivity & accuracy levels.
Escalate operational issues in a timely manner to the client
Interacting with client on a day-to-day basis
Developmental
Provide suggestions to enable process improvements that reduce processing time.
Assisting new agents & buddying with them to shorten the learning curve.
Initiate and drive team building activities to ensure a high level of motivation and team cohesion
Client Facing Responsibilities
Escalate all customer service issues, which require client assistance, on time
Provide feedback on process related issues that impact turnaround times
Skills
Strong Knowledge of risk and control. Familiar with concepts of control testing, Risk Control Matrix and Risk Management
Experience in performing control testing, preparing risk control matrix, and writing test plans for testing
Analytical and logical thinking
Working knowledge of excel for MIS reporting
Excellent communication skills
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